In addition to our 5-year tree warranty, we have a couple of additional “no money lost” warranty options!
We actually back our saddles with a ‘100% money back warranty’, as well as an up to a ‘30 day full tryout warranty’-without losing any money! Both options are explained below.
Full, 100%, money back guarantee. That’s right, if you are not happy when you receive your Truth saddle, for any reason, we will refund your purchase price or we will build you another one- at no additional charge, as long as it has not been ridden. Yes, you still have a full tree and defect warranty in addition to this.
Test-drive your saddle for up to 30 days and get a full, 100% trade value back on another custom Truth. Just send in the proof of delivery, to designate date.
Basically, if you decide that you don’t like our saddle within the first 30 days of ownership and actually using it- we will give you 100% trade value for it, to build you another saddle that is more to your liking. This option is for trade only. No cash can be given.
We will go up to 60 days; however, after the first 30 days are up, your trade value will decrease by 1% per day for the remaining 30 days. This allows us to sell at a used price and neither the buyer nor seller loses much money.
Note, this option excludes any saddles that are ordered with customized trees, non-stock lettering (i.e. brand, name, etc.), or customization that is exclusive to one person or group. We would have a very hard time selling such personalized item to the public without some major alterations. The saddle must also be free from stains, tears, and such. Normal wear is okay.
*Also note that the saddle must be shipped back to us within 30 days from date you received it. Send the proof of delivery during the 30-day period.
Each Truth Saddlery saddle tree comes with a 5-year limited warranty to be free of original defects, in material and workmanship in normal use from the date of purchase. This warranty is expressly limited to the repair or replacement of the saddle tree and Truth Saddlery shall not be responsible for any consequential damage or loss occasioned by the use of its products.
This tree warranty applies only to the original purchaser. As long as the original purchaser owns it, we will repair or replace a broken tree. This, of course, provides that the saddle has not been subjected to misuse, negligence or accident. Shipping charges to be paid by the purchaser. Please contact Truth Saddlery prior to any return or warranty service at (575) 640-8781. Truth Saddlery may request photographs and information.
Truth Saddlery warrants its custom saddles and tack, to the original purchaser only, to be free of defects in materials and workmanship for one (1) year from the date of purchase. Determination as to whether a product is defective, or is not defective, is determined solely by Truth Saddlery.
The purchaser is responsible for shipping a return product to Truth Saddlery for a defective determination. Freight to return the product to the purchaser is the responsibility of Truth Saddlery, in the continental USA only. Tree warranties as follows – Our company will repair or replace, at its sole discretion, any product found by the company to be defective, for use as intended, after returned to and examination by Truth Saddlery.
This LIMITED ONE YEAR WARRANTY does not cover incidental damages or consequential damages caused by misuse, abuse, accident, or neglect. Functional alteration of any kind, by the purchaser, dealer, or other person(s), to the product specifically voids this warranty. These warranties become null and void if you make any modifications to the saddle.
Truth Saddlery would also like to remind you that there are inherent dangers in the sport of riding horses. Under no circumstances will Truth Saddlery or its affiliates be liable for any consequential loss, cost, damage or injury arising from the use of any saddle or tack sold. In using the products, you understand and agree to assume all risks and hazards, including the possibility of injury to your horse, yourself and others, that are inherent in this activity. Please be safe.